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Cost Plus Tools Policies

Shipping Policies

 

We try to ship all orders within 24 hours. We will contact all customers for any delays or backorders and try to estimate a ship time. Items drop-shipped from the manufacturer will take longer to ship (1 to 2 weeks).

We ship via UPS ground, UPS 2nd Day Air, UPS Next Day Air, FedEx and by common truck freight. We also reserve the right to ship with the carrier and method of our choosing. There is a $50.00 surcharge on any equipment items that require common freightline truck shipping (over 75 lbs. and non-UPS) to a residential address. International orders and orders being shipped to an APO are also welcome, however please call or email us for actual shipping charges.

Any items that are advertised as free shipping will ship with either UPS ground or truck freight.

We ship Monday through Friday except on Holidays. Any in-stock items ordered on Friday after 12PM Eastern time will ship on the following Monday. For information on shipping charges to Alaska, Hawaii,Canada, U.S. territories and APO-FPO addresses, please contact us.


Warranties

Costplustools.com provides a 30 day guarantee on the workmanship of merchandise. After 30 days, any defect in merchandise must be addressed directly with the manufacturer of that product.

Minimum Order of $25.00 (excludes shipping).

Prices are subject to change without notice. While we strive to produce an error free online catalog, we are not responsible for typographical or pictorial errors or errors due to changes in manufacturer's specifications.

Return Policy

All returns to Costplustools.com must be accompanied by a Return Merchandise Authorization (RMA) Number. You may request an RMA Number by sending an email to toolman@costplustools.com
Please include the following with your request:

Your Name
Phone Number & Email Address
Order Number
Reason for return

Within 30 days of receipt of your order, you may return, for any reason, products that meet the following criteria:

Product is in original packaging
Product is in no way damaged or missing parts
RMA Number has been issued

Such returns will be subject to a 25% re-stocking fee, and no credit will be issued for shipping charges unless the return is a result of our error. If the merchandise you ordered has been damaged in transit, you must contact us within 24 hours of receipt. It is imperative that we are contacted immediately in order for the merchandise to be returned and replaced.

Repair kits, diagnostic equipment and software-based applications are non-returnable and non-refundable.


Internet Disclaimer/Legal Notice

Any/all content including and without limitation, all text, images, graphics, the look and feel of the website, organization of web pages, structure of the website, ("Intellectual Property") found within Costplustools' web site is the property of Costplustools or is licensed by Costplustools and subject to copyright, trademark and other applicable laws. You are expressly forbidden to use the Intellectual Property in any way other than as authorized by Costplustools. Use of this information for any purpose other than informational or research purposes, including without limitation, in marketing materials or in competitive scenarios, and commercial use is expressly prohibited.

THE DATA AND INFORMATION PRESENTED IN THIS SITE ARE PRESENTED IN GOOD FAITH AND BELIEVED TO BE ACCURATE. ANY AND ALL LIABILITY FOR THE CONTENT OR OMISSIONS INCLUDING ANY INACCURACIES, ERRORS, OR MIS-STATEMENTS IN SUCH DATA OR INFORMATION IS EXPRESSLY DISCLAIMED.

NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OF ANY OTHER NATURE ARE MADE HEREUNDER WITH RESPECT TO INFORMATION OR THE PRODUCT TO WHICH INFORMATION REFERS.

IN NO EVENT SHALL Costplustools, OR OTHER THIRD PARTIES MENTIONED ON THIS SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL DAMAGES AND THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF INFORMATION PRESENTED ON THIS SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If use of any material or information from this site results in the need for servicing, repair or correction of equipment or data, user assumes all costs.

Costplustools has the right to make changes to the information and material on this site at any time and without notice. If material becomes out of date Costplustools makes no commitment to update the material. Information published at this Site may refer to material and or services that are not available in your country or local area. Contact Costplustools.com for further details.

If you have any questions or concerns regarding Costplustools’ disclaimer please contact us at toolman@costplustools.com or at the mailing address below.




Cost Plus Tools   2900 Delk Rd Ste. 700, PMB 65   Marietta, Georgia  30067-5350   USA
Phone: 770-988-9894   Toll Free: 888-862-7660   Fax: 770-956-1248
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